Quality planning consists of developing the products and processes required to meet customer’s needs.
Intrinsic is the belief that quality does not happen by accident, it must be planned!
All improvement happens project by project and in no other way.
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.
Without a standard there is no logical basis for making a decision or taking action.
For many phenomena, 80% of consequences stem from 20% of the causes.
Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.
What I want to do has no end, since I am on the endless frontier of a branch of knowledge.
A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions.
Every successful quality revolution has included the participation of upper management. We know of no exceptions.
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