Quality planning consists of developing the products and processes required to meet customer’s needs.
—Joseph Juran
Intrinsic is the belief that quality does not happen by accident, it must be planned!
—Joseph Juran
All improvement happens project by project and in no other way.
—Joseph Juran
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.
—Joseph Juran
Without a standard there is no logical basis for making a decision or taking action.
—Joseph Juran
For many phenomena, 80% of consequences stem from 20% of the causes.
—Joseph Juran
Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.
—Joseph Juran
What I want to do has no end, since I am on the endless frontier of a branch of knowledge.
—Joseph Juran
A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions.
—Joseph Juran
Every successful quality revolution has included the participation of upper management. We know of no exceptions.
—Joseph Juran
Wondering Whom to Read Next?
W. Edwards Deming American Statistician
Robert M. Pirsig American Writer
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Henry Steele Commager American Historian
Eugene O’Neill American Playwright
Alvin Toffler American Writer, Futurist
Samuel Griswold Goodrich American Publisher
Clare Boothe Luce American Playwright
Flannery O’Connor American Novelist
Lawrence Bossidy American Business Executive