For many phenomena, 80% of consequences stem from 20% of the causes.
Intrinsic is the belief that quality does not happen by accident, it must be planned!
Every successful quality revolution has included the participation of upper management. We know of no exceptions.
All improvement happens project by project and in no other way.
A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions.
Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.
Quality planning consists of developing the products and processes required to meet customer’s needs.
What I want to do has no end, since I am on the endless frontier of a branch of knowledge.
Without a standard there is no logical basis for making a decision or taking action.
Wondering Whom to Read Next?
- W. Edwards Deming American Statistician
- Robert M. Pirsig American Writer
- Thomas Wolfe American Novelist
- Henry Steele Commager American Historian
- Eugene O’Neill American Playwright
- Alvin Toffler American Writer, Futurist
- Samuel Griswold Goodrich American Publisher
- Clare Boothe Luce American Playwright
- Flannery O’Connor American Novelist
- Lawrence Bossidy American Business Executive