The job can’t be finished only improved to please the customer.
—W. Edwards Deming
Topics: Quality, Customers
Innovation comes from the producer—not from the customer.
—W. Edwards Deming
Topics: Customers
Learning is not compulsory… neither is survival.
—W. Edwards Deming
Competition should not be for a share of the market-but to expand the market.
—W. Edwards Deming
Topics: Sharing
Quality is everyone’s responsibility.
—W. Edwards Deming
Topics: Quality
It is not necessary to change. Survival is not mandatory.
—W. Edwards Deming
Topics: Change, Survival
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone… . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
—W. Edwards Deming
In God we trust; all others must bring data.
—W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
—W. Edwards Deming
Topics: Profit, Business
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
—W. Edwards Deming
Topics: Procrastination
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
—W. Edwards Deming
It is not enough to do your best; you must know what to do, and then do your best.
—W. Edwards Deming
Topics: Doing Your Best
Wondering Whom to Read Next?
- Thomas Wolfe American Novelist
- Henry Steele Commager American Historian
- Carol Dweck American Psychologist
- Joseph Juran American Quality Scholar
- Ludwig von Mises Austrian Economist
- Marion Milner (‘Joanna Field’) British Psychoanalyst
- Frank Moore Colby American Writer, Editor
- James Harvey Robinson American Historian
- Lionel Trilling American Critic
- Ashley Montagu British-American Anthropologist
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