We have a ‘strategic’ plan. It’s called doing things.
—Herb Kelleher
Power should be reserved for weightlifting and boats, and leadership really involves responsibility.
—Herb Kelleher
Years ago, the business schools used to pose it as a conundrum. They would say, `Well, who comes first? Your employees, your shareholders, or your customers?’ But it’s not a conundrum. Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
—Herb Kelleher
It is my practice to try to understand how valuable something is by trying to imagine myself without it.
—Herb Kelleher
The business of business is not business. The business of business is people.
—Herb Kelleher
Wondering Whom to Read Next?
Martha Stewart American Businesswoman
Sam Walton American Entrepreneur
Russell Simmons American Music Promoter
Steve Jobs American Entrepreneur
Victor Kiam American Entrepreneur
Mary Kay Ash American Entrepreneur
Marshall Field American Entrepreneur
James Cash Penney American Entrepreneur
Ray Kroc American Entrepreneur
Seth Godin American Entrepreneur