Innovation comes from the producer—not from the customer.
—W. Edwards Deming
Topics: Customers
It is not necessary to change. Survival is not mandatory.
—W. Edwards Deming
Topics: Change, Survival
Quality is everyone’s responsibility.
—W. Edwards Deming
Topics: Quality
The job can’t be finished only improved to please the customer.
—W. Edwards Deming
Topics: Customers, Quality
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone… . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
—W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
—W. Edwards Deming
Topics: Business, Profit
It is not enough to do your best; you must know what to do, and then do your best.
—W. Edwards Deming
Topics: Doing Your Best
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
—W. Edwards Deming
Topics: Procrastination
Learning is not compulsory… neither is survival.
—W. Edwards Deming
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
—W. Edwards Deming
In God we trust; all others must bring data.
—W. Edwards Deming
Competition should not be for a share of the market-but to expand the market.
—W. Edwards Deming
Topics: Sharing
Wondering Whom to Read Next?
- Thomas Wolfe American Novelist
- Henry Steele Commager American Historian
- Carol Dweck American Psychologist
- Joseph Juran American Quality Scholar
- Ludwig von Mises Austrian Economist
- Marion Milner (‘Joanna Field’) British Psychoanalyst
- Frank Moore Colby American Writer, Editor
- James Harvey Robinson American Historian
- Lionel Trilling American Critic
- Ashley Montagu British-American Anthropologist
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